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Head of IT Shared Service Nordics & Baltics

Open position


  • Lead a team in the region motivating them and creating optimal conditions to deliver high-quality IT services to internal customer organizations in a cost efficient manner
  • Actively cooperates with the group IT team located in Vienna and makes sure that IT group standards are implemented and adhered to within his/her area of responsibility
  • Works collaboratively with managing directors and other representatives of internal customer organizations in the region to determine priorities, develop IT services and constantly seeks room for improvements
  • Selects, manages and challenges external vendors, makes sure the contractual work is done properly
  • Performs IT budgeting and controlling of IT spend within his/her area of responsibility and cooperates with financial departments where necessary
  • Regularly measures and reports agreed KPI metrics pertaining to SSC performance
  • Identifies and manages improvements in IT environment

Your Profile:

  • Relevant education in Information Technology, Computer Science or a similar field
  • Minimum 5 years working experience, preferably in a leading IT function or a Shared Service Center in an international environment
  • Advanced technical knowledge in IT infrastructure (network, server and workplace topology), experience in the areas of Business Application (ERP) and Information Security is a plus
  • Excellent customer service skills, experience in IT service management and IT project management
  • Experience in IT contracting and vendor management
  • Basic financial skills (IT budgeting and controlling)
  • Strong team leading, interpersonal and communication skills, ability to lead a geographically dispersed team of experts, build lasting working relationships with internal customers across the region and getting things done
  • Excellent command of English and in addition of one or major languages of the region (Danish, Norwegian, Swedish or Finnish)
  • Willingness to travel frequently (region Nordics and Baltics and occasionally Europe wide

Pipelife Finland offer:

  • A central role in the development of the  IT shared services project in a global company
  • Strong focus on the development of our people and offer good career opportunities
  • Very good insurance and pension schemes
  • Competitive salary and bonus
  • Primary location at our office in Kerava or Oulu

Send applications at latest 26.3.2017 to or Ms Mia Siltala Please include with your application brief motivation letter to describe you as person and Head of shared IT services. In addition please provide CV and a short personal introduction video max 2 min.

More information

Kimmo Kedonpää

Kimmo Kedonpää


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toimipaikka: Kerava
Marko Heikkinen

Marko Heikkinen

Chief Information and Marketing Officer

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Toimipaikka: Oulu